There is nothing worse than ordering a haul from your favourite retailer and it not being quite what you expected. Whether it is too big, too small or just looks completely different than advertised – the option of a no fuss, free return is always handy. But sadly, being able to send your clothes back to online retailers such as PrettyLittleThing (PLT) and Oh Polly for free are now long gone. The popular brands have become the latest to scrap free returns. 

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PLT shoppers must pay £1.99 to return clothes, with the new fee deducted from their refund. PLT is part of the Boohoo Group and was founded in 2012 as an online outlet for on-trend items with low prices. Even customers who have signed up to PLT’s ‘Royalty’ scheme and pay £9.99 a year for unlimited UK deliveries are no longer exempt.

Meanwhile, the return policy on Oh Polly's website reads: “If you are returning for a refund, fees are based on your previous return rates from the past 12 months."

Customers are expected to pay: 0-50% of orders returned = £2.99.

50-70% of orders returned = £4.99.

70-80% of orders returned = £6.99.

80-90% of orders returned = £7.99.

90-100% of orders returned = £8.99.

Under the subheading "unusual activity" it goes on to state: "If we suspect unusual returns activity from your account, we have the right to increase your return fee."

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Our Residents were dismayed at the new policy, stating that you cannot truly know what an item is like until you receive it.

“You shouldn’t have to pay for a return when there isn’t a shop to try on and that’s really it,” one wrote online.

“Maybe if their sizes were actually accurate and the material wasn't misleading we wouldn’t need to send back,” a second chimed in.

“STOP SHOPPING WITH THEM! These ppl aren’t consistent with sizing for anything and have the audacity to penalise ppl for returning stuff that doesn’t fit /is poor quality in real life smh,” a third agreed.